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Frequently Asked Questions
Find answers to common questions about home loan refinancing, our services, and the refinancing process in Malaysia
Home loan refinancing means replacing your current housing loan with a new one that offers better terms. It can help you lower your monthly instalments, shorten your loan tenure, or unlock additional funds based on your property’s value.
We do not charge any upfront fees. Our service is completely free, and you can decide whether to proceed after reviewing your potential savings. Any standard costs such as valuation, legal, or stamp duty are handled by the bank’s appointed professionals, not by us.
The amount you can save depends on your current loan rate, balance, and remaining tenure. Most homeowners find that refinancing helps them reduce overall interest and complete their loan repayment years earlier.
Refinancing usually involves valuation, legal, and stamp duty fees. Some banks offer packages that cover these costs entirely, allowing homeowners to start without paying anything upfront.
If your existing loan is still within its lock-in period, your bank may charge an early settlement fee. Our team and AI system will check this before recommending the most suitable refinancing option for your situation.
Yes, you can. As long as your repayment record is good and your property has sufficient value, refinancing is still possible. Even with a higher outstanding balance, refinancing can help reduce your instalments or shorten your loan tenure.
Our AI system compares loan packages from various banks based on your property details, income, and current loan profile. It then presents the most suitable options that show potential savings and tenure improvements within minutes.
The refinancing process usually takes about three to four months from the time your documents are submitted until the new loan is fully approved and released. This period includes property valuation, legal documentation, and coordination with the land office for title registration and loan redemption. Our team will guide you through each stage to ensure the process runs smoothly and efficiently.
You will need to prepare a few standard documents depending on your employment type.
For salaried applicants:
Latest three months’ payslips
Latest EPF statement
Latest three months’ bank statements
A copy of your identification card
Latest housing loan statement
A copy of the property title or Sales and Purchase Agreement
For self-employed or business owners:
Six months’ business bank statements
Latest tax submission (Form B or BE)
Business registration documents or SSM certificate
Audited accounts or profit and loss statement
Our advisors will help you confirm the exact list based on your bank’s requirements.
Eligibility and Approval
Yes, it’s still possible. While a good credit score increases your chances, banks also consider your income stability, repayment record, and property value. We work with multiple banks to find options suitable for your profile, even if your score is not ideal.
A lower valuation may reduce the amount you can refinance, but it does not automatically disqualify you. Our advisors can review your case and suggest ways to adjust the loan amount or tenure to make the refinancing feasible.
Yes, you can refinance more than one property at the same time. Each property will go through its own valuation and loan process, but handling them together can sometimes simplify the paperwork and improve your overall financing structure.
We focus mainly on Kuala Lumpur, Johor Bahru, and Penang. However, we also assist homeowners from other states across Malaysia. If you are located outside these areas, feel free to contact us to check availability.
We collaborate with most leading banks in Malaysia to ensure you have access to a wide range of refinancing options. This allows our AI system to compare different packages and recommend the most suitable one for your needs.
Once you submit your details, our AI system will generate an initial comparison of the best available refinancing options. A licensed advisor will then contact you to review the results, confirm your documents, and guide you through the application process until completion.
Yes, cash-out refinancing allows you to borrow more than your existing loan balance and use the extra funds for purposes such as renovation, investment, or debt repayment. The eligibility depends on your property value and income profile.
Debt consolidation through refinancing means using your home’s equity to pay off higher-interest debts such as credit cards or personal loans. This helps simplify your payments and reduce your overall interest burden by combining them into one manageable housing loan.
Yes, you can. Self-employed individuals and freelancers can qualify by showing consistent income through business statements, tax records, or bank transactions. Our team can help you prepare the necessary documentation to strengthen your application.
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